Privacy Policy

Who We Are

Dental on Nexus is a dental practice located in Southport, Queensland, providing comprehensive dental care for patients of all ages.

If you have any questions about this Privacy Policy or how we manage your personal information, please contact us using the details provided at the end of this page.

What Information We Collect

Depending on how you interact with us, we may collect personal information including:

• Your name
• Phone number
• Email address
• Residential or postal address
• Date of birth
• Medicare or health fund information (where applicable)
• Medical and dental history relevant to your treatment
• Appointment information
• Payment and billing information
• Information you provide through enquiry or appointment forms
• Communications with our team by phone, email or online

When you visit our website, we may also automatically collect information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on our website
• Referral source
• General website usage information

How We Collect Your Information

We may collect your information when you:

• Complete an online enquiry form
• Request an appointment
• Contact us by phone or email
• Visit our clinic
• Subscribe to communications (if applicable)
• Complete medical history forms
• Interact with our website
• Accept website cookies

Why We Collect Your Information

We collect personal information to:

• Arrange appointments
• Provide dental treatment
• Maintain accurate patient records
• Respond to enquiries
• Communicate with you about your appointments
• Process payments
• Meet our legal and professional obligations
• Improve our website and services
• Send important updates relating to your care
• Analyse website performance and user experience

We only collect information that is reasonably necessary for these purposes.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.

Cookies may be used to:

• Remember your preferences
• Measure website performance
• Improve website functionality
• Analyse visitor behaviour
• Support online advertising and marketing activities

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

Google Analytics and Advertising Technologies

We may use Google Analytics and other analytics tools to understand how visitors interact with our website. These services may collect information such as:

• Pages viewed
• Time spent on pages
• Device type
• Browser information
• General location information
• Website interactions

We may also use advertising technologies, including Google Ads and Meta advertising tools, to measure campaign performance and deliver relevant advertising to website visitors.

These technologies do not provide us with access to sensitive personal information unless you choose to provide it directly.

How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, unauthorised access, modification or disclosure.

Our security measures include:

• Secure electronic record systems
• Access controls
• Staff confidentiality obligations
• Secure storage of patient records
• Regular security practices

While we take appropriate precautions, no online transmission or electronic storage method can be guaranteed to be completely secure.

Disclosure of Personal Information

We may disclose your information where necessary to:

• Treating dental professionals within our practice
• Dental laboratories involved in your treatment
• Medical specialists involved in your care
• Health funds
• Medicare
• Government authorities where required by law
• Technology providers assisting with our business operations
• Professional advisers where appropriate

We do not sell your personal information to third parties.

Accessing or Updating Your Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate or out of date.

To make a request, please contact our clinic using the details below.

We may require proof of identity before providing access to personal information.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies separately.

Children's Privacy

We understand the importance of protecting children's personal information. Where appropriate, personal information relating to children is collected from or with the consent of a parent or legal guardian and is handled in accordance with applicable Australian privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices. The latest version will always be available on our website.